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How Curam works

Hire a carer Become a carer

1. Search

Simply search carers in your local area or filter to your needs, join for free and there are no tie in contracts

Shortlist & message

2. Shortlist & message

Contact carers directly and get to know each other better, check references then agree rates, hours, and services that work for you both.

Start your care

3. Start your care

As an online platform, we handle all of the service agreements and payments, so you can get on with life and enjoy the time with your family.

Curam's 12.5% + VAT commission is included in the carer's advertised rate, you only pay for care that is delivered and there are no joining fees or tie in contracts.

Quick Guide

Each self-employed carer sets their own rates according to their qualifications and experience. A carer’s rate is usually negotiable depending on the number of hours and conditions of the job, so the hourly or daily rate is mutually agreed by the carer and yourself. Search for carers in your local area and check out the rates that are displayed on their profiles. 

Payment is made through the Curam website/app only and never directly to the carer. We use an independent, secure payment system called Mangopay. You use the payment system by entering your debit/credit card, pre-paid Local Authority card or bank account details.

Before attending a client, the carer must create a service agreement and a shift invoice via the Curam platform.  The service agreement is essential to activate the carer’s insurance. You will be notified of these in the app and by email.

On receipt of the email, log into your account via the app or website and click on the “Agreements” tab. You can then review the service agreement and approve if all is in order. You will then be taken to the shift invoice; you can check it, approve it, and enter your debit/credit card or bank details in the secure online payment system on the platform. Curam does not hold any credit card or bank details.  

Your payment is held in Mangopay’s secure online payment system until the shift is complete. The payment is released to the carer 48-working hours after the shift has ended, less Curam’s fees.  

For more information on payments, please visit our Helpdesk

Curam’s fee is included in the carer’s published rate. We are completely transparent about our fees which are just 12.5%+VAT - the lowest in the sector.

Each self-employed carer transacting via the Curam platform is covered by a self-employed carer’s insurance policy. The insurance is activated by the approval of a service agreement provided by your carer via Curam. Our insurance provider is Surewise

The policy is underwritten by SAGIC (The Salvation Army General Insurance Corporation) and the cover includes (with no excess, nor hidden fees): 

  • Public liability up to £1 million 
  • Legal expenses up to £10,000 
  • Loss or damage to property at work up to £250 
  • Loss or damage to keys and locks up to £100 
  • Accidental injury and death (variable) 

To claim: notify SAGIC by calling 0300 030 1865 within 30 days of an incident.

To find out more about our insurance policy please go to our Helpdesk.    

Yes, we can advertise your care requirements to our carer network via our jobs board and by direct communication. Creating a job ad with Curam is the fastest way to find a carer. Alternatively, you can search and message carers on the app. You only pay for the care that is delivered and there are no advertising costs.

No, there are no sign-up costs. You only pay for the care that is delivered and there are no tie-in contracts.

Yes, all Curam carers are DBS/PVG (criminal record) checked, have the legal right to work in the UK, are tax compliant and are individually interviewed by our recruitment team.

You do. We believe that you are the best person to choose the carer that is the most suited to you or your loved one.

We believe that the safest place for you to be during the coronavirus pandemic is in your own home. We expect every self-employed carer using our platform to adhere to the latest government guidelines and use PPE. We also send out a weekly email to all the approved carers on our platform outlining the most important government updates regarding coronavirus and the home care sector.

With Curam, you can get discharged from hospital quickly (when deemed medically fit enough to leave by a doctor). If you create a job ad on our platform you can find a convalescent carer quickly and continue to recover in the comfort of your own home. In fact, we often see clients hiring a carer within an hour of signing up to our platform.