Terms & Conditions

Curamcare Ltd account holder/ care recipient – Terms and Conditions

 Definitions:

“Curam platform” is an online exchange and introductory platform for health and social care provided via the Curamcare Ltd platform

“Carer clients” means individuals working on a self-employed basis or carer companies employing carers and delivering care services via the Curam platform.

“Account holder” means individuals using the Curam platform service to search or advertise for health care, engage with carer clients and enter into a contractual relationship with carer clients.

“Care recipient” means an individual or incorporated body that is receiving care via the Curam Platform. The account holder and the care recipient can be the same person.

“Carer”, “care assistant”, “care worker” and “personal assistant” are all terms used to describe “carer clients”.

“Commercial/Institutional clients” are non-individual clients such as the NHS, Local Authorities, care homes, agencies and other third parties who may transact on the platform under differing terms and conditions and in particular terms of credit.

 1. Terms

1.1 These terms and conditions are available on www.curamcare.com . Our full company name is Curam.io Limited, our registered company number is 10741773 and our registered address is at Crochmore House, Irongray, Dumfries, DG2 9SF. Though as a technology platform Curam is not regulated by the Care Quality Commission ‘CQC’ (Care Inspectorate Scotland), we as a group aspire to the fundamental standards of the Care Quality Commission of the United Kingdom and expect all our employees, sub-contractors, suppliers and carer clients to equally aspire to meet these standards.

1.2 These terms, together with the other terms and policies referred to in section 1.5 below, govern the basis on which we provide the services available on this Internet platform. Please read these terms before using the platform.

1.3 If you use our platform you agree to be bound by these terms. These terms form a legally binding contract between you and us, and govern your use of the platform. If you do anything in breach of these terms we have the right to terminate your account and right to use the platform with immediate effect.

1.4 We may change the features of our platform from time to time. Also, we may change these terms from time to time. If a revision is material, we may (but are not obliged to) notify you. If you continue to use our platform or receive services from our carer clients after any revisions take effect, then you will be taken to have agreed to the revised terms. These terms were last updated on 21 October 2018.

1.5 In addition to these terms, the following additional terms also apply to your use of our platform (and are, where relevant, incorporated by reference into these terms):

(a) Our privacy and cookies policy; and

(b) Any additional terms displayed on-screen or accessible via a link on the platform.

1.6 All rights granted to you under these terms will terminate immediately in the event that you are in breach of any of them.

 

2. About – the Curam platform

2.1 Curam provides an online platform for health carer clients and account holder/care recipients to connect with one another, communicate and arrange health care contracts between one another.  This is facilitated through providing services, which include:

▪      A searchable online database of self-employed carer clients

▪      A jobs board where account holders can post details of a job opportunity

▪      Communication tools (including mobile applications) to facilitate interaction between care workers and account holders and also between care workers        and fellow care workers

▪      Payment system (Stripe) to enable transactions between self-employed carer clients and account holder/care recipients

▪      Monitoring tools for account holders/care recipients to monitor care activity

▪      Feedback tools on care quality

 2.2 Platform provision

Curam is an introductory agency.  Curam provides an online marketplace to facilitate the process of finding home care and to provide a secure means for handling payments.  Curam does not directly supply carers to account holder/care recipient.  Curam does not employ carer workers, nor does Curam act as an employment agency or care agency.  As such, Curam is not permitted to make changes to a care recipient’s care plan, provide rota’s or effect control over the delivery of care.

 2.3 For the avoidance of doubt Curam does not:

▪      Provide or arrange for domiciliary care services; or

▪      Participate in the interaction between carer clients and account holders, except to make introductions and provide technology to facilitate the interaction,        including in relation to the processing of payments on behalf of customers to carer clients.

▪      Involve itself in the terms of use between customers and carer clients or the regulation of their engagement with each other.

▪      The carer solely decides whether to accept an offer from a customer to provide domiciliary care services.  The account holder/care recipient solely decides whether to engage a carer to provide domiciliary care services.

 2.4 Platform constraints

The Curam platform is used at the account holder’s/care recipient’s and self-employed carer’s own risk and there is no guarantee that the platform will work optimally, not be subject to downtime, or removed from service at any point in time.  Curam does not accept any liability for losses or damages caused by the unavailability of the service, technical errors, usage errors or use of the platform outside of the intended purpose.  Curam disclaims any liability for controversies, losses, injury, accidents, claims or damages arising out of the use if the online tools it provides, the engagement of carers or the provision of care services by carers.

 

2.5 Communications

You agree that email and SMS will be the official means of communication with the Curam platform. We may occasionally use other messaging services such as WhatsApp.

 

3. The platform

3.1 Vetting and background checking of carers

Curam make every reasonable effort to check the identity and information provided by carer clients.  This includes visual and online checks of

▪      Passports/Identity cards to confirm identity and right to live and work in the UK

▪      Stated qualifications and training certificates where available

▪      DBS (PVG Scotland) checking

▪      National insurance number

▪      UTR number

Although Curam carries out these checks and interviews every carer who is allowed on the platform, Curam is not responsible for nor has it control over the quality, timing, legality, reliability, responsibility, integrity or suitability of the carer clients listed on the platform.  Curam strenuously recommends that account holder/care recipient carry out their own assessment of a carer’s suitability before engaging into a contract with them by

▪      Interviewing carers (ideally in person)

▪      Verifying a carers identity via photographic ID

▪      Requesting proof of experience, training, qualifications, authorisations and suitability for the position they are applying for

▪      Following up on references of carers by telephone or email with their referees

 

3.2 Insurance cover

Carers working through the Curam platform are covered by a general insurance, policy details of which are available from the Curam head office on info@curamcare.com . We recommend that account holders/care recipients should check if their own insurance covers carers working in their home.

For the avoidance of doubt any transaction between an account holder and a care worker that occurs off-platform is not covered by our insurance policy.

 

 

3.3 Customer/care recipient code of conduct

You must not discriminate against a health care worker client on the basis of colour, nationality, disability, sex or any other potential source of discrimination.  In addition, you represent and warrant that you and every member of your household (i) have never been the subject of a complaint, restraining order or any other legal action involved with being arrested for, charged with, or convicted of any criminal offence that involves endangering the safety of others, through either dishonesty or negligence, and are not nor have ever been on the sex offenders register or other similar list.

 

4. Paying for care

4.1 When you contract with a carer on the Curam platform you agree to pay the hourly, daily, weekly or nightly rate stated in the contract for the service that you have agreed to receive. This rate is agreed between you and the care worker.

4.2 All care services contracted through the platform must be paid for via the platform (with the exception of incidental expenses). You agree and undertake not to pay any of our carer clients directly for their time or services by any other means and fully indemnify us on demand against all losses we incur or suffer arising as a result of or in connection with your breach of this section 4.2.

5. Legal Contract

5.1 Once you have accepted the contract set up by the carer, you are bound by the terms of that contract. The value of one week’s care will be deducted from your credit/debit card in advance for the contract to be active - for commercial/institutional clients and some Local Authority funded clients please contact the Curam head office on info@curamcare.com for details on our commercial/ LA client accounts.  For ongoing care each subsequent Friday an agreed amount equal to the value of the care to be delivered in the subsequent week will be deducted from your credit/debit card on your approval. You must negotiate with the self-employed carer regarding any deviations from the contract terms, e.g. time off for holiday, illness or personal circumstances. Curam can offer no mediation or intervention regarding perceived non-compliance with the contract except return of funds for non-completed but paid for contracts.

 

6. User conduct and disputes

6.1 Any agreements are legally binding agreements between the account holder/care recipient and the carer client. Curam are not party to any agreement and we cannot arbitrate or mediate if there is an alleged breach of contract.  Any issues should be resolved directly between account holder/care recipient and the carer.  Curam does not accept any liability for claims, demands or direct or indirect damages arising from disputes between account holder/care recipient and carers.

6.2 At Curam we rate the safety and well being of our carer clients and their care recipients as our number one priority. Any formal complaint i.e. directly to Curam, via email, letter or telephone, of a serious nature will be immediately investigated. Depending on the severity of the allegation and it’s nature Curam reserves the right to immediately inform the police or social services of any complaint or concern that we may become aware of. We also reserve the right to immediately remove any carer client or account holder/ care recipient from the platform whilst we investigate any complaint or allegation. We also reserve the right to inform other account holders if an allegation, complaint or investigation pertaining to their care worker is occurring or on going.

6.3 You may only book care services for yourself or for someone for whom you have authority to do so. You will remain bound by these terms and are responsible for all acts and omissions of the person receiving the care (if it is not you).

 

7. Issues with care services

You may provide the platform with feedback on carers, and carers may provide feedback regarding you or the care recipients changing care needs (in particular to a Curam supervisory nurse) to ensure that you/ they are receiving appropriate care, in some cases including via any portal we provide through the platform.

 

8. Your account

8.1 To register an account and use the platform, if you are an individual you must be at least 18 years old. We are not obliged to accept any particular registration request. You also agree not to register more than one account per person or corporate entity.

8.2 Upon registration we may ask for the following information:

(a) Your name, age, home address, email address and phone number(s);

(b) The type of care required;

(c) Details of who the care is for, and if this is not you then confirmation that you have their authority to arrange the care services

(d) Payment information; and

(e) Any other information we think we should know or which is reasonably requested by us.

8.3 You must ensure the information in your account is accurate, up to date, and kept updated at all times (which you may do through the platform).

8.4 All account creation requests are subject to acceptance by us. We reserve the right in our absolute discretion to refuse to register any person on the platform.

 

9. Payments and Curam commission

9.1 The contracted charges for care-services provided via the platform to you (if you are a private user) are payable weekly in advance (and the platform will automatically charge your credit/debit card where you have provided one). You undertake not to pay the carer other than via the platform. Any breach of this section may result in the immediate termination of your account and right to use the platform.

9.2 Payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

9.3 You:

(a) Undertake not to make payment to a carer client directly, or may any payment other than via our payment provider;

(b) Undertake not to enter into any direct agreement with any carer clients that seeks to avoid the payment of our commission (and its associated carer insurance) or to receive care services from carer clients we have introduced you to or offered, other than via the platform (including after you have ceased using the platform); and

(c) Acknowledge that any breach of this section may result in the immediate termination of your account and right to use the platform.

Care rates are always set by the carer and contractually agreed by the customer.

Curam currently charges a 12.5% commission (which includes any relevant VAT, insurance, credit/debit card charges, Curam nurse and accountancy support for carers) included in the carer client rate. This commission is already included in the rate stated on each carer’s profile on the Curam Platform.  Curam reserves the right to alter the terms of its commission structure at any time.  Any new commissions will come into effect immediately or on the date specified by Curam.  Any changes in the commission structure will be notified to both the carer client and care worker by email or SMS.

9.4 VAT

Under current VAT law, Curam or the carers do not charge VAT on the service provided by self-employed carers/carer companies.

9.5 Local Authority/HSE Funding – Personal Budgets

If you are paying via Local Authority or NHS funds or have a personal budget funded by either your Local Authority or the NHS, you must inform Curam before accepting any contracts, so that appropriate payment mechanisms can be put in place.  Please email our head office on info@curamcare.com for further details and instructions.

                       

10. Cancellations and refunds

10.1 Cancellations

You may make cancellations up to 48 hours before a booking. All cancellations made within the 48-hour period will be subject to the full hourly rate.

10.2 Refunds

In general Curam does not provide credits or refunds for cancellations. 

 

11. Data protection and privacy

Curam processes personal data in accordance with the Data Protection Act 1998 and GDPR 2018 and recognizes the importance of the correct and lawful treatment of personal data. This personal data, whether it is held on paper, on computer or other media, will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998.

We use and store personal information in a number of different ways for the purposes of satisfying operational and legal obligations. We have a set of internal policies and procedures and a range of guidance to make sure we comply with the law.

Carer clients, account holders/care recipients, employees and other subjects of personal data held by Curam have the right to request access to any of their personal data.

Curam fully endorses and adheres to the eight principles of the Data Protection Act.

When working with personal information Curam endeavours to only share it with platform members or authorised third parties.

 

12. Access to the Platform

12.1 You may only use the platform to contract with health carer clients for care and only in accordance with these terms.

12.2 We cannot guarantee the continuous, uninterrupted or error-free operation of the platform. We may modify or suspend (including for maintenance) the platform at any time.

 

13. Platform rules

13.1 You may only use the platform to search for and engage care services for which you have a genuine need, and not for any other kinds of service. We reserve the right to report any illegal acts to the authorities.

13.2 You must not create links to the platform from any other website, without our prior written consent, ‘scrape’ content from the platform or create an electronic database by systematically downloading and storing all of the content of the platform, remove or change any content of the platform or attempt to circumvent security or interfere with the proper working of he platform.

13.3 You must only use the platform and anything available from the platform for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our associates.

 

14. Intellectual property rights and confidentiality

14.1 All intellectual property rights in the platform and in any content on the platform (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Ecare Group Limited, the parent company of Curam. You acknowledge that you do not acquire any ownership rights in any of our intellectual property by accessing or downloading content from the platform.

14.2 We will keep all information about you confidential save for sharing it with carer clients and potential carer clients or as otherwise required by applicable law, and we will ensure (as best we can) that carer clients keep it confidential and only use it for the purposes of providing care services to you.

14.3 You must keep all information you receive about the platform, and us and about carers or their affairs confidential at all times (including any information you receive or access at bookings).

 

15 Platform content

15.1 In respect of content on the platform, whilst we try to make sure it is correct, we cannot guarantee it is accurate or up to date. We have no responsibility for content from any other user.

15.2 We give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the platform and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the platform or relying on any of its content.

15.3 We cannot and do not guarantee that any content of the platform will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate anti-virus and other security checks.

 

16. Choosing a carer

16.1 By registering and using the Curam platform as a person seeking care you agree that is your responsibility to select an appropriate carer for yourself, your family member, any friend/associate or any other person you are acting for. The Curam platform can help you with the choice of a qualified and vetted carer, however Curam will not select a carer for you and the final choice remains with you.

16.2 Regarding any feedback on carer clients, you must:

(a) Submit it in good faith and honest belief at all times;

(b) Not submit any feedback that is unlawful, threatening, abusive, libelous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;

(c) Not submit any feedback that contains any viruses and/or other code that has contaminating or destructive elements; and/or

(d) Not impersonate, or misrepresent an affiliation with, any person or entity.

16.3 You agree that, by submitting any feedback, you grant our affiliates and us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and license to use such feedback for the purposes of operating the platform or for reporting any criminal acts.

 

17. Platform Links

17.1 The platform may include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available.

 

18. Liability

Responsibility for contract acceptance

You acknowledge that the decision to enter into a contract with a care worker is your sole responsibility and that Curam gives no warranty as to the suitability, experience, history or character of any carer client, nor does Curam give any warranty as to the completeness, truthfulness or accuracy of any information or documentation provided by the carer client.

 

19. Platform risks

You agree that you understand the risks involved in participating in an introductory agency service and you hereby wave any rights to claims for damages from Curam in relation to the service.

 

20. Breaches of Curam terms and conditions

You agree to indemnify and hold Curam harmless from any claim or demand brought against Curam as a result of you breaching these terms and conditions.

 

21. Liability cap

21.1 You acknowledge that Curam’s total liability to you whether in respect of goods or services and whether based in negligence, breach of contract, misrepresentation or otherwise shall not exceed the value of the total commission income Curam derived from you via the Curam Platform service for a maximum period of 1 year.

The carer is liable for all acts or omissions in the provision of home care services.

21.2 Nothing in these client terms shall exclude or limit our liability to you:

(a) For death or personal injury caused by our negligence;

(b) For fraudulent misrepresentation; or

(c) For any other liability that may not, under applicable law, be excluded or limited.

21.3 Subject to section 14.1, we shall not be liable to you (whether such liability arises as a result of breach of contract, negligence, misrepresentation or for any other reason) for any loss or damage that arises as a result of:

(a) Any circumstance for which you are at fault; or

(b) Any circumstance which we cannot reasonably be expected to control.

21.4 You agree to fully indemnify us on demand against all losses we incur or suffer arising as a result of or in connection with:

(a) Any breach of sections 6.2, 8.3, 9.1, 13 or 16.2; and/or

(b) Any claims brought against us by any carer that is based on any breach (or allegation of any breach) of these client terms by you, or any criminal act or omission on your behalf.

21.5 We will treat all use of the platform under your login details as use by you. You are responsible for protecting your account login details and password and we will not be held liable for any loss or damage that may result from your failure to do so. If you forget or wish to change your password or email address then email info@curamcare.com for details of how to change these login details.

 

22. General

22.1 Subject to 21.2, these account holder terms and any other terms expressly referred to in them represent the entire agreement between you and us in relation to their subject matter.

22.2 We may sub-contract the performance of any of our obligations to you. We may assign any of our rights or obligations to you to someone else, provided that we notify you that we have done so. You may not sub-license or assign any of the rights or obligations under these account holder terms.

22.3 If we fail to enforce, or delay in enforcing, any of our rights under these account holder terms, that does not result in a waiver of the rights concerned.

22.4 If any provision of these account holder terms or any other terms incorporated by reference is found to be unenforceable, it shall not affect the enforceability of any other provisions they contain.

22.5 No terms are enforceable under the contracts (rights of third parties) Act 1999 by a person who is not a party to the agreement between us.

22.6 All notices given by you to us or vice-versa must be given by email or in writing to the address set out below. We may give notice to you at either the email or postal address you provide to us when registering.

22.7 These client terms are governed by English law.

23. Contacting us

Please submit any questions you have about these client terms or any issues concerning our Platform and its use to us by emailing info@curamcare.com 

Curamcare Ltd - Terms and Conditions for carer clients

Definitions:

“Curam platform” is an online exchange and introductory platform for health and social care provided via the Curamcare Ltd platform

“Carer clients” means individuals working on a self-employed basis or carer companies employing carers and delivering care services via the Curam platform.

“Account holder” means individuals using the Curam platform service to search for health care, engage with carer clients and enter into a contractual relationship with carer clients.

“Care recipient” means an individual or incorporated body that is receiving care via the Curam Platform. The account holder and the care recipient can be the same person.

“Carer”, “care assistant”, “care worker” and “personal assistant” are all terms used to describe “carer clients”.

“Commercial/Institutional clients” are non-individual clients such as the NHS, Local Authorities, care homes, agencies and other third parties who may transact on the platform under differing terms and conditions and in particular terms of credit.

These first parts of these terms and conditions (T&Cs) are specifically for carer clients (care workers/ personal assistants). For T&Cs for account holders/ care recipients and for institutional/ commercial clients please scroll down to the appropriate section.

1. Terms

1.1 These terms and conditions are available on www.curamcare.com. Our full company name is Curamcare Ltd, our registered company number is 10741773 and our registered address is at Richmond House, Walkern Rd, Stevenage, SG1 3QP. Though as a technology platform Curam is not regulated by the Care Quality Commission ‘CQC’ (Care Inspectorate in Scotland), we as a group aspire to the fundamental standards of the Care Quality Commission of the United Kingdom and expect all our employees, sub-contractors, suppliers and carer clients to equally aspire to meet these standards.

1.2 These terms, together with the other terms and policies referred to in section 1.5 below, govern the basis on which we provide the services available on this Internet platform to carer clients. Please read these terms before using the platform.

1.3 If you use our platform you agree to be bound by these terms. These terms form a legally binding contract between you and us, and govern your use of the platform. If you do anything in breach of these terms we have the right to terminate your account and your right to use the platform with immediate effect.

1.4 We may change the features of our platform from time to time. Also, we may change these terms from time to time. If a revision is material, we may (but are not obliged to) notify you. If you continue to use our platform or contract with account holders or care recipients after any revisions take effect, then you will be taken to have agreed to the revised terms. These terms were last updated on 26th October 2018.

1.5 In addition to these terms, the following additional terms also apply to your use of our platform (and are, where relevant, incorporated by reference into these terms):

(a) Our Privacy and Cookies policy; and

(b) Any additional terms displayed on-screen or accessible via a link on the platform.

1.6 All rights granted to you under these terms will terminate immediately in the event that you are in breach of any of them.

 

2. About – the Curam platform

2.1 Curam provides an online platform for carer clients (carers) and account holder/care recipients to connect with one another, communicate and arrange care contracts between one another.  This is facilitated through providing services, which include:

▪      A searchable online database of self-employed carer clients

▪      A jobs board where account holders advertise job opportunities

▪      Communication tools (including mobile applications) to facilitate interaction between care workers and account holders and also between care workers and fellow care workers

▪      Payment system (Stripe) to enable transactions between self-employed carer clients and account holder/care recipients

▪      Monitoring tools for account holders/care recipients to monitor care activity

▪      Feedback tools on care quality and carer performance

▪      A ‘buddy system’ that allows account holders/ care recipients to review and communicate with a carer clients network of other carer clients to facilitate holiday or sickness cover. Please note a care clients ‘buddy list’ is entirely of their own choice and comes with no recommendation, positive or negative, by the Curam platform.

▪      Free care worker insurance for any carer that contracts with an account holder via the Curam platform

 

2.2 Platform provision

Curam is an introductory agency, which also provides free carer public liability insurance and nursing support to carer clients for a commission, currently of 12.5%.  Curam provides an online marketplace to facilitate the process of finding home care and to provide a secure means for handling payments.  Curam does not directly supply carers to account holder/care recipient.  Curam does not employ care workers, nor does Curam act as an employment agency or care agency.  As such, Curam is not permitted to make changes to a care recipient’s care plan, provide rotas or effect control over the delivery of care.

 

2.3 For the avoidance of doubt:

▪      Curam does not provide or arrange for domiciliary care services.

▪      Curam does not participate in the interaction between carer clients and customers, except to provide introductions as well as technology to facilitate any         interaction, including in relation to the processing of payments on behalf of account holders to carer clients.

▪      Curam does not involve itself in the terms of the contract between account holders and carer clients or the regulation of their engagement with each        other.

▪      The carer solely decides whether to accept an offer from an account holder to provide domiciliary care services.  The account holder/care recipient         solely decides whether to engage a carer to provide domiciliary care services.

▪      The Curam nursing team provides email and telephone support to carer clients.

 

2.4 Platform constraints

The Curam platform is used at the account holder’s/care recipient’s and self-employed carer’s own risk and there is no guarantee that the platform will work optimally, not be subject to downtime, or be removed from service at any point in time.  Curam does not accept any liability for losses or damages caused by the unavailability of the service, technical errors, usage errors or use of the platform outside of the intended purpose.  Curam disclaims any liability for controversies, losses, injury, accidents, claims or damages arising out of the use if the online tools it provides, the engagement of carers or the provision of care services by carers.

 

2.5 Communications

You agree that email, SMS and the Curam App will be the official means of communication with the Curam platform. We may also occasionally use messaging services such as WhatsApp from time to time.

 

3. The Platform

3.1 Vetting and background checking of carers

Curam make every reasonable effort to check the identity and information provided by carer clients.  This includes visual and online checks of

▪      Passports/Identity cards to confirm identity and right to live and work in the UK

▪      Stated qualifications and training certificates where available

▪      DBS (PVG Scotland) checking

▪      National insurance number

▪      Unique Taxpayer Reference number

Although Curam carries out these checks and interviews every carer who is allowed on the platform, Curam is not responsible for nor has it control over the quality, timing, legality, reliability, responsibility, integrity or suitability of the carer clients listed on the platform.  Curam strenuously recommends that account holder/care recipient carry out their own assessment of a carer’s suitability before engaging into a contract with them by

▪      Interviewing carers (ideally in person)

▪      Verifying a carers identity via photographic ID

▪      Requesting proof of experience, training, qualifications, authorisations and suitability for the position they are applying for

▪      Following up on references of carers by telephone or email with their referees

 

3.2 Insurance cover

Carers working through the Curam platform are covered by a general insurance, policy details of which are available from the Curam head office on info@curamcare.com.  We recommend that account holders/care recipients should check if their own insurance covers carers working in their home.

For the avoidance of doubt any transaction between an account holder and a care worker that occurs off-platform is not covered by our insurance policy.

 

3.4 Client carer – account holder/care recipient code of conduct

Every carer client on going live on the Curam platform is provided with access to the Curam Carers’ guidelines booklet. This outlines the minimum level of care that a carer client should aspire to deliver and that a care recipient should expect to receive. Click here for our online version

 

4. Paying for care

4.1 When a care worker contracts with an account holder on the Curam platform they agree to deliver the hours of care as stipulated in the contract. The account holder/ care recipient is legally obliged to pay for the care delivered and any agreed expenses. That is the extent of the contract.

4.2 All care-services contracted through the platform must be paid for via the platform (with the exception of incidental expenses). You agree and undertake not to be paid by Curam account holders for time or services by any other means and fully indemnify us on demand against all losses we incur or suffer arising as a result of or in connection with your breach of this section 4.2.

4.3 Payments to care workers by account holders may be routed through our third party payment provider Stripe or directly via Curamcare Ltd.’s own bank accounts. Depending on whether the account holder is a privately funded individual, in which case they are likely to use Stripe, or are Local Authority (LA) funded in which case payment is likely to be routed via a Curamcare Ltd bank account. Privately funded account holders pay one week in advance whilst LA funded clients pay weekly on completion of the weeks care contract. In both instances the carer client receives funds on the next Friday and where appropriate, weekly thereafter.

5. Legal Contract

5.2 Once you have created a contract for an account holder on the platform, you are bound by the terms of that contract.  You must negotiate with the account holder regarding any deviations from the contract terms, e.g. time of for holiday, illness or personal circumstances.  Curam can offer no mediation or intervention regarding perceived non-compliance with the contract except return of funds for non-completed but paid for contracts.

 

6. User conduct and disputes

6.1 Any agreements are legally binding agreements between the account holder/care recipient and the carer client. Curam are not party to any agreement and we cannot arbitrate or mediate if there is an alleged breach of contract. Any issues should be resolved directly between account holder/care recipient and the carer client. Curam does not accept any liability for claims, demands or direct or indirect damages arising from disputes between account holder/care recipient and carer clients.

 

6.2 At Curam we rate the safety and well being of our carer clients and their care recipients as our number one priority. Any formal complaint Curam receives via either email, letter or telephone, of a serious nature pertaining to either a care worker, care recipient or family member or friend will be immediately investigated. Depending on the severity of the allegation and its nature Curam reserves the right to immediately inform the police or social services of any complaint or concern that we may become aware of. We also reserve the right to immediately remove any carer client or account holder/ care recipient from the platform whilst we investigate any complaint or allegation. We also reserve the right to inform other account holders if an allegation, complaint or investigation pertaining to their care worker is occurring or ongoing.

 

7. Issues with care services and account holder reviews

Account holders/ care recipients may provide the platform or other account holders with feedback on carer clients. Carer clients may also provide feedback regarding care recipients changing care needs (in particular to your Curam supervisory nurse or the care recipients next of kin) to ensure that that are receiving appropriate care, in some cases including via any portal we provide through the platform.

 

8. Your account

8.1 To register an account and use the platform, if you are an individual you must be at least 18 years old. We are not obliged to accept any particular registration request. You also agree not to register more than one account per person or corporate entity.

8.2 Upon registration we may ask for the following information:

(a) Your name, age, home address, email address and phone number(s);

(b) Your qualifications

(c) Your skills and experiences

(d) DBS/PVG number

(e) Any other information we think we should know or which is reasonably requested by us.

8.3 You must ensure the information on your home page is accurate, up to date, and kept updated at all times (which you can do through the platform).

8.4 All account creation requests are subject to acceptance by us. We reserve the right in our absolute discretion to refuse to register any person on the platform.

 

9. Payments and Curam commission

9.1 The contracted charges for care services provided via the Curam platform (if the account holder is a private user) are payable weekly in advance (and the platform will charge their credit/debit card provided). You undertake not to allow your account holder to pay you other than via the platform (excepting incidental expenses that can be paid in cash). Any breach of this section may result in the immediate termination of your account and right to use the platform.

9.2 You:

(a) Undertake not to accept any payment other than via our payment provider (excepting cash for small incidental expenses;

(b) Undertake not to enter into any direct agreement with any account holder that seeks to avoid the payment of our commission (and its associated carer insurance - including after you have ceased using the platform); and

(c) Acknowledge that any breach of this section may result in the immediate termination of your account and right to use the platform.

Care rates are always set by the carer and contractually agreed by the customer.

Curam charges 12.5% commission (this includes insurance, credit/debit card charges and accountancy support for carers) included in the hourly carer client rate. This commission is already included in the rate stated on each carer’s profile on the Curam Platform.  Curam reserves the right to alter the terms of its commission structure at any time.  Any new commissions will come into effect immediately or on the date specified by Curam.  Any changes in the commission structure will be notified to both the account holder/care recipient and carer client by email or SMS.

9.4 VAT

Under current VAT law, Curamcare or the carer clients on the platform do not charge VAT on the service provided by self-employed carers/carer companies. 

9.5 Local Authority/HSE Funding – Personal Budgets

If you are paying via Local Authority or NHS funds or have a personal budget funded by either your Local Authority or the NHS, you must inform Curam before accepting any contracts, so that appropriate payment mechanisms can be put in place.  Please email our head office on info@curamcare.com for further details and instructions.

                       

10. Cancellations and refunds

10.1 Cancellations

Account holders can make cancellations up to 48 hours before a booking. All cancellations made within the 48-hour period will be subject to the full hourly rate and be due to you. Any contract terms beyond the 48-hour period are amendable by either the carer client or the account holder without charge.

10.2 Refunds

In general Curam does not provide credits or refunds for cancellations once a carer client has delivered any care.

 

11. Data protection and privacy

Curam processes personal data in accordance with the Data Protection Act 1998 and GDPR 2018 and recognizes the importance of the correct and lawful treatment of personal data. This personal data, whether it is held on paper, on computer or other media, will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998.

Curam use and store personal information in a number of different ways for the purposes of satisfying operational and legal obligations. We have a set of internal policies and procedures and a range of guidance to make sure we comply appropriately for the benefit of all users of the Curam platform.

Carer clients, account holders/care recipients, employees and other subjects of personal data held by Curam have the right to request access to any of their personal data.

Curam fully endorses and adheres to the eight principles of the Data Protection Act.

When working with personal information Curam endeavours to only share it with appropriate platform members or authorised third parties.

 

12. Access to the Platform

12.1 You may only use the platform to contract with account holders for care and only in accordance with these terms.

12.2 We cannot guarantee the continuous, uninterrupted or error-free operation of the platform. We may modify or suspend (including for maintenance) the platform at any time.

 

13. Platform rules

13.1 You may only use the platform to offer care services to account holders on a self-employed basis and not for any other kinds of service. We reserve the right to report any illegal acts to the authorities.

13.2 You must not create links to the platform from any other website, without our prior written consent, ‘scrape’ content from the platform or create an electronic database by systematically downloading and storing all of the content of the platform, remove or change any content of the platform or attempt to circumvent security or interfere with the proper working of the platform.

13.3 You must only use the platform and anything available from the platform for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our associates, partners, account holders/care recipients or other carer clients.

 

14. Intellectual property rights and confidentiality

14.1 All intellectual property rights in the platform and in any content on the platform (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Ecare Group Limited, the parent company of Curamcare Ltd. You acknowledge that you do not acquire any ownership rights in any of our intellectual property by accessing or downloading content from the platform.

14.2 We will keep all information about you confidential save for sharing it with account holders/ care recipients or as otherwise required by applicable law, and we will ensure (as best we can) that it is kept confidential.

14.3 You must keep all information you receive about the platform, account holders/care recipients and about other carer clients or their affairs confidential at all times (including any information you receive or access whilst contracting with account holders).

 

15 Platform content

15.1 In respect of content on the platform, whilst we try to make sure it is correct, we cannot guarantee it is accurate or up to date. We have no responsibility for content from any other user.

15.2 We give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the platform and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the platform or relying on any of its content.

15.3 We cannot and do not guarantee that any content of the platform will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate anti-virus and other security checks.

 

16. Choosing a carer

16.1 By registering and using the Curam platform as a self-employed individual providing care you agree that is your responsibility to the best of your ability to look after the needs requirements of account holders/ care recipients you contract with. The Curam platform can help you with accessing potential account holders/ care recipients that you can contract with, however for the avoidance of doubt Curam will not select an account holder/ care recipient for you to contract with. The final choice in this matter remains with you.

 

16.2 Regarding any feedback on account holders or care recipients, you must:

(a) Submit it in good faith and honest belief at all times;

(b) Not submit any feedback that is unlawful, threatening, abusive, libelous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;

(c) Not submit any feedback that contains any viruses and/or other code that has contaminating or destructive elements; and/or

(d) Not impersonate, or misrepresent an affiliation with, any person or entity.

16.3 You agree that, by submitting any feedback, you grant our affiliates and us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and license to use such feedback for the purposes of operating the platform or for reporting any criminal acts.

 

17. Platform Links

17.1 The platform may include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available.

 

18. Liability

Responsibility for contract acceptance

You acknowledge that the decision to enter into a contract with an account holder is your sole responsibility and that Curam gives no warranty as to the suitability, experience, history or character of any account holder, nor does Curam give any warranty as to the completeness, truthfulness or accuracy of any information or documentation provided by the account holder/ care recipient.

 

19. Platform risks

You agree that you understand the risks involved in participating in an introductory agency service and you hereby wave any rights to claims for damages from Curam in relation to the service.

 

20. Breaches of Curam terms and conditions

You agree to indemnify and hold Curam harmless from any claim or demand brought against Curam as a result of you breaching these terms and conditions.

 

21. Liability cap

21.1 You acknowledge that Curam’s total liability to you whether in respect of goods or services and whether based in negligence, breach of contract, misrepresentation or otherwise shall not exceed the value of the total commission income Curam derived from you via the Curam Platform service for a maximum period of 1 year.

The carer is liable for all acts or omissions in the provision of home care services.

21.2 Nothing in these client terms shall exclude or limit our liability to you:

(a) For death or personal injury caused by our negligence;

(b) For fraudulent misrepresentation; or

(c) For any other liability that may not, under applicable law, be excluded or limited.

21.3 Subject to section 14.1, we shall not be liable to you (whether such liability arises as a result of breach of contract, negligence, misrepresentation or for any other reason) for any loss or damage that arises as a result of:

(a) Any circumstance for which you are at fault; or

(b) Any circumstance which we cannot reasonably be expected to control.

21.4 You agree to fully indemnify us on demand against all losses we incur or suffer arising as a result of or in connection with:

(a) Any breach of sections 6.2, 8.3, 9.1, 13 or 16.2; and/or

(b) Any claims brought against us by any carer that is based on any breach (or allegation of any breach) of these client terms by you, or any criminal act or omission on your behalf.

21.5 We will treat all use of the platform under your login details as use by you. You are responsible for protecting your account login details and password and we will not be held liable for any loss or damage that may result from your failure to do so. If you forget or wish to change your password or email address then email info@curamcare.com for details of how to change these login details.

 

22. General

22.1 Subject to 21.2, these carer client terms and any other terms expressly referred to in them represent the entire agreement between you and us in relation to their subject matter.

22.2 We may sub-contract the performance of any of our obligations to you. We may assign any of our rights or obligations to you to someone else, provided that we notify you that we have done so. You may not sub-license or assign any of the rights or obligations under these client terms.

22.3 If we fail to enforce, or delay in enforcing, any of our rights under these client terms, that does not result in a waiver of the rights concerned.

22.4 If any provision of these client terms or any other terms incorporated by reference is found to be unenforceable, it shall not affect the enforceability of any other provisions they contain.

22.5 No terms are enforceable under the contracts (rights of third parties) Act 1999 by a person who is not a party to the agreement between us.

22.6 All notices given by you to us or vice-versa must be given by email or in writing to the address set out below. We may give notice to you at either the email or postal address you provide to us when registering.

22.7 These client terms are governed by English law.

 

23. Contacting us

Please submit any questions you have about these client terms or any issues concerning our Platform and its use to us by emailing info@curamcare.com 

© Ecare Group Ltd 2018 - Company Number 10741773