Curam Privacy Policy | Find Out More

Privacy policy

At Curamcare, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect information, what we do with it and what controls you have over your personal information.

Please also refer to our Terms and Conditions for more information.

Your Privacy

We take our duty to process your personal information very seriously.

We may change this document from time to time to reflect the latest view of what we do with your personal information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated at the end of the document.

Refer to the sections below for more details on how and why we use your personal information:

Website Usage

When you are browsing our website, we have cookies in place to ensure that the website works well and provide information on how you navigate the site and the pages you visit. You will be given the option to agree to these cookies when you visit the website. To view our website you are not asked to provide any personal information.

Facebook Adverts (Sponsored Posts)

Occasionally we run Facebook Adverts to promote the visibility of our services. When you click on our advert you are consenting to finding out more about us. Our Facebook Adverts use the Facebook Pixel Service of Facebook Inc. 1601 S.California Avenue, Palo Alto, CA94304. USA (Facebook). This tool allows us to find out more about the actions of users after they are redirected to our website. It also allows us to measure the efficiency of our Facebook adverts for statistical and market research purposes. Using this information allows us to improve our advertising for a better experience to our users and provide you with further advertising on Facebook and the use of Custom Audiences. You can find out more about this and withdraw your consent here: https://www.facebook.com/ads/website_custom_audiences/

When you create an account (individual)

When you create an account to provide care for yourself or someone else, we will require some information about the account holder and the cared for person. If the cared for person is under 18, then we shall need to ensure that you have parental responsibility for that child. Creating an online account facilitates the ability to search for care and send messages, schedule visits, make payments etc. To find out more about how we use your personal information in these circumstances, please see our Client Privacy policy which can be found here.

When you use or create an account (Organisation/Business)

When you use or create an online account to establish care for someone else, we will require some information about the cared for person. If the cared for person is under 18, then we shall need to ensure that you have parental responsibility or parental consent to seek care for that child. Creating an online account facilitates the ability to search for care and send messages, schedule visits, make payments etc. To find out more about how we use your personal information in these circumstances, please see our Client Privacy policy which can be found here.

When you become a carer on Curamcare

When you become a carer on the Curamcare website you will be provided with an online account. You should ensure that you do not share the login information for this account with anyone else. The online account facilitates your creation of a carer profile, the ability to apply for work and send and receive messages. Curamcare will also undertake Disclosure and Barring Service (DBS) checks and Protection of Vulnerable Groups (PVG) assessments as part of our assurance processes. You can find out more about how we use your personal information in our Privacy Notice which you can access here.

When you contact us by phone

When you contact us by phone, our system will log the number you are calling from. In the event that we get disconnected we may call you back to continue the conversation. If we are unavailable to take your call, there is the facility to leave a voicemail message and we will return your call as soon as possible, this may be the next day depending on the time you contact us.

When you contact us via email

When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible but it can take the team up to 48 hours to respond to email queries especially at busy times, so please be patient with us.

When you take part in online research or surveys

Occasionally, we ask for feedback on your interaction with the website, our services and your client experience. We will use a secure online platform to gather your responses which may include your name and contact details in case we need to contact you to follow up on your answers.

Links to other websites

In order to be able to provide you additional information about services we may provide links to other websites.

We suggest that you review the privacy policies for any third-party websites you visit as we cannot accept any liability for the way they manage your personal information.

The information we need

Curamcare is what’s known as the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services.

We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.

Collecting your personal information

We collect personal information about you through a variety of different methods including when you:

Ask for more information
Share your care needs
Become a carer
Send us correspondence via email
Contact us by telephone
Give us feedback

Children

The Curamcare website is not intended for use by anyone under 16. If you are under 16 please ensure you obtain your parent/guardian's consent before sending any personal information to us.

Where is your information stored?

Wherever possible, all the personal information we process is processed within the UK or European Economic Area (EEA).

If we transfer your personal information outside of the EEA, we do our best to make sure a similar degree of security of personal information by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal information the same protection it has in Europe.

Sharing your information

In order to provide you with the services requested, we may need to share your information with service providers. We have agreements in place to protect your information and ensure that it is kept securely and confidentially and only used for the purposes of a consultation.

Other than in the following circumstances, we do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security or criminal investigations:

If you have agreed that we may do so
If we sell the business – the new owner may obtain client and carer information. This information would only be used for the same purposes for which it was originally obtained.
If we run an event in partnership with other named organisations, your details may need to be shared. We will be very clear what will happen to your personal information when you register.
And we will never sell or rent your personal information to other organisations.

Retaining your information

We hold your information only as long as necessary for each reason that we use it. For example, when you become a client, we will retain invoicing information for up to seven years for accounting purposes. During the retention period we ensure the security and integrity of the information.

What are your rights?

You have a number of rights about how the personal information you provide can be used. These are:

Transparency over how we use your personal information (right to be informed).
The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
Update or amend the information we hold about you if it is wrong (right of rectification).
Ask us to stop using your information (right to restrict processing).
Ask us to remove your personal information from our records (right to be 'forgotten').
Object to the processing of your information for marketing purposes (right to object).
Obtain and reuse your personal information for your own purposes (right to data portability).
Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you wish to raise a complaint about how we have handled your personal information, you can contact us, and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you may complain to the Information Commissioner’s Office (ICO).

If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.

How to contact us

If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us by emailing client@curamcare.com and we will be happy to help.

About Us

Curamcare Ltd is registered with the Information Commissioner’s Office as a Data Controller. Our registration number is ZA513355.

Curamcare Ltd is a company registered in England and Wales. Registered company number: 11274500 whose registered office is Richmond House, Walkern Road, Stevenage, United Kingdom, SG1 3QP.

Carer Privacy Notice

1. INTRODUCTION

Curamcare Ltd (“Curamcare”, “we” or “us”) take the privacy and security of your personal information very seriously.

In this privacy notice, we set out how we collect and use your personal information before, during and after your working relationship with us, in accordance with data protection legislation.

We may update this notice at any time and we may provide you with additional privacy notices from time to time.

2. PERSONAL INFORMATION THAT WE PROCESS

Personal information means any information about an individual from which that person can be identified. It does not include anonymous information where the identity has been removed.

There are “special categories” of more sensitive personal information which require a higher level of protection such as health information, ethnicity or religious beliefs.

We may collect, store, and use the following categories of personal information about you:

Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
Photo for your profile
Skills, work history and experience provided as part of your application and building your profile
Gender
Disclosure and Barring Service (DBS) and Protecting Vulnerable groups (PVG) Scheme checks
Passport, driving licence or other form of identification
Payment information
Information about your use of our information and communications systems including any notes or chats or app usage information.

We may also collect, store and use the following “special categories” of more sensitive personal information:

Information about health, including any medical condition, health and sickness.

If you decide not to provide us with certain personal information that we have requested, we may not be able to perform the services requested. We may from time to time use your personal information without your knowledge or consent where this is required or permitted by law.

3. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information through the signup process directly from you.

We may collect further personal information during the course of providing our services.

4. HOW WE USE YOUR PERSONAL INFORMATION

We will only process your personal information if we have a lawful ground for processing such information. Most commonly, we will use your personal information in the following circumstances:

Where you have freely provided information (consent).
Where we need the information to perform the contract between us or any other contract between us.
Where we need the information to comply with a legal obligation.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal information in the following situations, but these are not likely:

Where we need to protect your interests (or someone else’s interests).
Where it is needed in the public interest or for official purposes.

5. PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL INFORMATION

We will process your personal information for the following purposes:

Registering you on the platform and creating your profile
Confirming your identity
Ensuring you have access to your account area for scheduling visits, making notes and selecting clients
Invoicing you or your organisation for the care provided
To prevent fraud
To monitor your use of our information and communication systems
Enabling you to send and receive messages
Enabling you to schedule, reschedule and cancel visit to clients
Enabling you to report on the work that you have undertaken
Enabling you to respond to potential clients
Ensuring safeguarding for the benefit of clients or the person who is receiving the care
Addressing complaints, questions and feedback
Investigating disputes and other issues
Troubleshooting technical problems
Communicating with you by email, telephone, or text messages
Improving our services
Identifying and preventing privacy breaches
Informing you of changes to our privacy policy
If you wish to opt-out of promotional e-mails, text messages, or other communications, you may opt-out by following the unsubscribe link or by contacting Curamcare directly.

6. HOW WE USE SPECIAL CATEGORY INFORMATION

“Special categories” of sensitive personal information require higher levels of protection than non-sensitive information. We will only process special category information such as health information, when we specifically obtain consent from you.

7. TRANSFERS TO THIRD PARTIES

We may have to share your personal information with third parties, including third-party service providers for example because it is necessary to administer the relationship with you or where we have another legitimate interest in doing so.

Third party providers may carry out the following services: invoicing, call centre, online platform.

We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.

We require third parties to respect the security of your information and to treat it in accordance with the law. They must act only in accordance with our instructions and they agree to keep your personal information confidential and secure.

8. TRANSFERS OUTSIDE OF THE UK/EEA

We may transfer your personal information outside the UK/EEA. If we do, you can expect a similar degree of protection in respect of your personal information.

Where we transfer your personal information to countries where there is no adequacy decision in respect of that country, we will put in place certain measures to ensure that your personal information does receive an adequate level of protection, such as contractual clauses that have been approved by the Information Commissioner’s Office.

9. INFORMATION SECURITY

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have put in place procedures to deal with any suspected information security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

10. INFORMATION RETENTION

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

We delete information about you, where required to by law and on your direct request. We also remove information that we consider inappropriate or no longer relevant, at our sole discretion.

11. WHAT ARE YOUR RIGHTS?

You have a number of rights about how the personal information you provide can be used. These are:

Transparency over how we use your personal information (right to be informed).
The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
Update or amend the information we hold about you if it is wrong (right of rectification).
Ask us to stop using your information (right to restrict processing).
Ask us to remove your personal information from our records (right to be 'forgotten').
Object to the processing of your information for marketing purposes (right to object).
Obtain and reuse your personal information for your own purposes (right to data portability).
Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.

Client Privacy Notice

12. INTRODUCTION

Curamcare Ltd (“Curamcare”, “we” or “us”) take the privacy and security of your personal information very seriously.

In this privacy notice, we set out how we collect and use your personal information before, during and after your client relationship with us, in accordance with data protection legislation.

We may update this notice at any time and we may provide you with additional privacy notices from time to time.

13. PERSONAL INFORMATION THAT WE PROCESS

Personal information means any information about an individual from which that person can be identified. It does not include anonymous information where the identity has been removed.

There are “special categories” of more sensitive personal information which require a higher level of protection such as health information, ethnicity or religious beliefs.

We may collect, store, and use the following categories of personal information about you and/or the cared for person:

Personal contact details such as name, title, job title (organisational accounts) addresses, telephone numbers, and personal email addresses
Payment information
Information about your use of our information and communications systems including any notes or chats or usage of the app.
Gender of cared for person
Age of cared for person
Usage notes or reports
Communications you have with carers and potential carers

We may also collect, store and use the following “special categories” of more sensitive personal information:

Information about health, including any medical condition, health and sickness records for the cared for person.

14. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information through the signup process either directly from you or where the care is for another individual from the individual or organisation with responsibility for seeking care on their behalf.

We may collect further personal information during the course of providing our services.

15. HOW WE USE YOUR PERSONAL INFORMATION

We will only process your personal information if we have a lawful ground for processing such information. Most commonly, we will use your personal information in the following circumstances:

Where you have freely provided the information (consent).
Where we need the information to perform the contract between us or any other contract between us.
Where we need the information to comply with a legal obligation.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal information in the following situations, but these are not likely:

Where we need to protect your interests (or someone else’s interests).
Where it is needed in the public interest or for official purposes.

16. PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL INFORMATION

We will process your personal information for the following purposes:

Registering you on the platform and creating a profile for the cared for person
Ensuring you have access to your account area for scheduling visits, making notes and selecting carers
Invoicing you or your organisation for the care provided
To prevent fraud
To monitor your use of our information and communication systems
Enabling you to send and receive messages
Enabling you to schedule, reschedule and cancel services
Enabling you to rate and review the service
Enabling you to report on the work that has been done
Enabling you to recruit carers
Ensuring safeguarding for the benefit of clients or the cared for person
Addressing complaints, questions and feedback
Investigating disputes and other issues
Troubleshooting technical problems
Communicating with you by email, telephone, or text messages
Improving our services
Identifying and preventing privacy breaches
Informing you of changes to our privacy policy
If you wish to opt-out of promotional e-mails, text messages, or other communications, you may opt-out by following the unsubscribe link or by contacting Curamcare directly.

17. HOW WE USE SPECIAL CATEGORY INFORMATION

18. TRANSFERS TO THIRD PARTIES

Third party providers may carry out the following services: invoicing, carer duties.

19. TRANSFERS OUTSIDE OF THE UK/EEA

We may transfer your personal information outside the UK/EEA. If we do, you can expect a similar degree of protection in respect of your personal information.

20. INFORMATION SECURITY

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have put in place procedures to deal with any suspected information security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

21. INFORMATION RETENTION

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

We delete information about you, where required to by law and on your direct request. We also remove information that we consider inappropriate or no longer relevant, at our sole discretion.

22. WHAT ARE YOUR RIGHTS?

You have a number of rights about how the personal information you provide can be used. These are:

Transparency over how we use your personal information (right to be informed).
The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
Update or amend the information we hold about you if it is wrong (right of rectification).
Ask us to stop using your information (right to restrict processing).
Ask us to remove your personal information from our records (right to be 'forgotten').
Object to the processing of your information for marketing purposes (right to object).
Obtain and reuse your personal information for your own purposes (right to data portability).
Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.

Updated August 2023

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