Curam managed care
services

Managed care on Curam is a fully supported, CQC‑regulated care service. Curam's Managed Care team helps organise and co-ordinate tailored care plans as well as overseeing your care from start to finish. It’s ideal if you need extra support, have complex needs, or don’t have a family member/advocate to manage care on your behalf.

Curam’s Managed Care service is available for adults aged 18 and over who need support at home, offering personalised help such as personal care, companionship, domestic tasks, and medication prompting to promote independence and wellbeing.

A Care Support Plan sets out the type and level of care you or your loved one will receive. It’s created using a person‑centred approach and overseen by Curam’s Registered Care Manager.

The plan includes your needs, preferences, routines, and wellbeing goals to help match you with a suitable carer. Carers use the plan to record care notes, which may be shared with agreed professionals and, where care is regulated, accessed by the CQC. Privacy and confidentiality are always maintained.

A home assessment is an assessment carried out by the Curam Manged Care Team at the start of your care package to ensure your home is safe and suitable for care. It usually begins with a short telephone call or visit with a member of our team to understand your needs, goals, and how we can best support you.

The assessment may be completed remotely at first and then confirmed during an in‑person visit if needed. A carer, friend, or relative can join you if you wish. Any risks or adjustments identified are discussed with Curam’s Registered Care Manager to ensure care is delivered safely and in line with CQC requirements.

A risk assessment is carried out by the Managed Care team at the start of your care package to identify any risks linked to your care needs, health, mobility, or home environment. It helps ensure care is delivered safely for both you and the carer.

The assessment considers areas such as moving and handling, medication support, mobility, and environmental risks. Any risks identified are discussed with you and overseen by Curam’s Registered Care Manager, with appropriate actions put in place in line with CQC requirements.

Care scheduling is managed by Curam’s Managed Care team, who coordinate and oversee care visits to ensure they are reliable, consistent, and matched to your needs.

The team creates and manages your care rota based on your Care Support Plan, preferred times, and agreed level of support. They liaise with carers, manage any changes or cover, and keep you informed, helping ensure care is delivered smoothly and safely in line with CQC requirements.

All Managed Care approved carers are required to hold an Enhanced DBS and be registered on the DBS Update Service. This allows checks to be kept up to date and ongoing suitability to be monitored, helping ensure care is delivered safely and in line with safeguarding and CQC requirements.

Curam Managed Care Services has a thorough recruitment and vetting process to ensure carers are safe, skilled, and suitable to deliver high quality care. All carers attend an interview with the Registered Manager and the Human Resources Manager, provide two professional work references, full work history, hold an Enhanced DBS on the DBS Update Service, and complete mandatory training, including Care Certificate, Moving and Handling, Basic Life Support, Medication Administration, Safeguarding Adults, and Health and Safety, in line with CQC requirements.

Yes, Curam Managed Care Services is CQC registered, which means it is regulated by the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. Our registration confirms that our services meet the legal requirements and fundamental standards set out in the Health and Social Care Act. It also means Curam Managed Care Services is authorised to deliver regulated care services, such as personal care, and is subject to ongoing oversight and inspection.

Curam Managed Care Services only shares personal data with consent and where it is necessary to support safe, effective care, unless there is a legal or safeguarding requirement to do otherwise.

All personal data is handled in line with the UK GDPR and the Data Protection Act 2018. Privacy and confidentiality are maintained at all times, and information is shared securely and, on a need‑to‑know basis, in line with CQC requirements.

The Registered Manager is the approved qualified person who oversees the regulated care packages managed by Curam Managed Care Services and is registered with CQC for all regulatory reviews and compliance for the services delivered. The Registered Manager is responsible for ensuring care packages are appropriately set up, administered and delivered using our pool of approved carers assigned to regulated care packages.

The Curam Managed Care Services team have an online triage form you can complete, this will help define your care requirements. Once you have completed this form, one of our managed care team will be in touch to discuss the options available to you. 

Curam Managed Care Services offers a flexible and personalised care service, designed to respond to each individual’s needs.

We can help with personal care and hygiene, including:

• Dressing and undressing
• Getting up and going to bed
• Washing, bathing, and showering

We offer support services including:

• Shopping and running errands
• Arranging and attending appointments
• Accessing local services
• Supporting social and family connections
• Accompanying you on visits or medical appointments
• Providing companionship
• Food preparation
• Assisting with eating and drinking

We also offer domestic support, such as:

• Shopping
• Laundry
• Light household cleaning

Managed care can be funded through a combination of public funding such as Local Authority or NHS, CHC, PHB funding, personal contributions, and sometimes private insurance.

Yes. You have the right to choose your care provider, and your preferences will be respected. In line with CQC expectations, we ensure care is person‑centred, meaning you are fully involved in decisions, given clear and accessible information, and supported to make informed choices about who provides your care and how it is delivered.

Your care plan will be reviewed regularly to make sure it reflects your needs and preferences. It will be reviewed at least once a year, or sooner if your needs or circumstances change, in line with CQC person‑centred care standards.

Curam Managed Care Services is committed to delivering your agreed care plan in a timely and consistent way. If you are not satisfied with your care, we encourage you to raise this with us so we can put things right.

You can make a complaint verbally (to your Care Professional or the Registered Manager) or by email at managedcomplaints@curam.io. Our complaints policy is available on request, and raising a concern will not affect your care.

If you remain dissatisfied after our response, you may escalate your concerns to external bodies, such as your Local Authority or the Care Quality Commission (CQC).

For more detailed information, you can read our Service User Guide, or give us a call on 020 4629 8925, and our team will be happy to assist you.