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The Curam platform matches clients with self-employed carers, who then contract directly with each other - therefore our platform is not required to be registered with the Care Quality Commission, the Care Inspectorate or the Regulation and Quality Improvement Authority (RQIA).
However, we at Curam aspire to, and expect the carers on our platform to equally aspire to, the CQC, the Care Inspectorate and the RQIA codes of conduct.
If we hear that any of our carers or clients have acted in breach of these codes, we will investigate immediately.
We take all reports of unacceptable behaviour by carers extremely seriously. If we receive a formal complaint against a carer from a client, we will inform their other clients at once and reserve the right to either prevent the care worker from acquiring new clients or in cases of a serious nature remove them from the platform immediately.
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