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When you have found a suitable carer, they will create a service agreement and shift invoice via the platform. This will be sent through to your account, and you will be advised by email.
Please then log into your account, click the Agreement tab and review the service agreement. If all is in order you can then approve it.
· You will then be taken to the invoice. Once you have checked it, click on approve and pay.
· You can either enter card details or bank details to make the payment.
· Your payment is managed by the secure payment system at Mangopay. Curam does not hold any credit card or bank details.
· Your payment is held securely until the shift is completed and is then released to the carer 2 working days after the end of the shift minus our fee.
For information on how to pay via BACS or Local Authority Direct Payments, please contact us at firstname.lastname@example.org
If you receive NHS CHC funding, hiring a self-employed carer needs to be agreed by the CCG through the CHC team. Please contact the Direct Payment Coordinator in the CHS Direct Payment service.
Off-platform and cash payments are not accepted. If you would like to employ a carer directly and take them offsite, you will be liable to pay a recruitment fee of £2000+VAT.
Please see our terms and conditions for more information, specifically point 9.3.