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Hi my name is Bolaji, I am an oriented professional with extensive experience delivering optimal housing support services to tenants. I possess excellent interpersonal and communication skills; focused on building constructive relationships with clients while maintaining a consistently positive and ...More Hi my name is Bolaji, I am an oriented professional with extensive experience delivering optimal housing support services to tenants. I possess excellent interpersonal and communication skills; focused on building constructive relationships with clients while maintaining a consistently positive and upbeat demeanour. I'm highly analytical and creative with proven strengths in strategic planning and problem solving; adept at resolving complex tenancy issues. Well-versed in housing statutes and regulations. Proven expertise in: • Housing Support & Improvements • Personnel Development • Risk Identification & Mitigation • Property Inspections • Community Development • Customer Service • Welfare Benefits • Social Perceptiveness PROFESSIONAL EXPERIENCE Self Employed Child Minder, 2013 to 2016 Promoted a fit and healthy lifestyle while providing refreshments to clients, caregivers, and parents. Held accountable for serving food, providing instructions to customers, maintaining kitchen area, using physical/hearing aids and equipment, and returning unwanted medicine for safe disposal. Scheduled social/physical tasks and executed household chores. Key Contributions: ▪ Streamlined learning and development and decision-making process to meet basic requirements while ensuring dignity and mental stimulation of children. ▪ Established organisational policies in compliance with corporate Ofsted guidelines and standards. Provided social care and one-to-one support to delinquents and service users suffering from substance dependency and mental illness. Developed a comprehensive support plan and resolved all problems by collaborating with service users, determining and reducing overall risk rate. Headed several social groups, working diligently to increase participation; led group activities focused on practical skills, such as walking, cooking, and gardening. Key Contribution: ▪ Helped a diverse range of service users to achieve targeted goals and encouraged to participate in healthy activities, ensuring fulfilment with agreed plans. Orchestrated robust housing support and referred homeless people to relevant organisations while ensuring fulfilment of safety Demonstrated strong verbal communication skills to clearly articulate programme benefits to potential participants. Created environments that supported community services. Ensured accurate assessment and swift resolution of all housing problems. Key Contribution: • Successfully migrated clients from shelter to permanent housing as per company regulations. Supported customers in resolving complex matters related to housing services in line with license and tenancy contracts’ terms and conditions. Guided and directed clients to transition directly from ARP accommodation. Assured timely delivery of all social activities and encouraged resident involvement. Stimulated a safe and secure environment to promote a sense of community, independence, and wellbeing. Key Contribution: • Promoted education and delivered evaluations related to various treatments, delivering valuable support to clients facing complex life challenges. Look Ahead Care – VICTORY HOSTEL Housing Support Officer, 2004 to 2005 Oversaw day-to-day management for a range of supportive services for residents. Identified and met tenants’ requirements by regularly communicating with agencies and senior housing managers. Set and collected rents from residents prior to deadline as well as dealt with arrears and took necessary steps. Carried out regular site inspections to identify and address issues at an early stage. Key Contribution: • Aided extensive client base with helpful counselling and permanent housing issues, improving customers’ life style and ensured timely delivery of rent. ADDITIONAL EXPERIENCE Housing Support Worker, SHP, EDUCATION AND CREDENTIALS Level 3 Diploma for Children & Young People Workforce (England) Certificate of Unit Credit, First Diploma in Caring (Credit unit Merit) NVQ Level 3 in Health & Social Care, Business Studies Certificate, Kaduna, Health & Safety Fire Awareness, Effective Drug and Alcohol Worker Course, Essential Drugs and Alcohol Workshop.